Dive The Web Creations

Privacy Notice

This Privacy Notice explains how Dive The Web Creations collects, uses, stores, protects, and processes personal data when you visit our website, contact us, request services, place an order, subscribe to communications, or use services provided by us.

Dive The Web Creations is a subdivision of OceanRoamers – Henri Hemmerechts.

1. Who We Are

This website and related services are operated by Dive The Web Creations, a subdivision of OceanRoamers – Henri Hemmerechts.

For the purpose of this Privacy Notice, “DTWC”, “we”, “us”, or “our” refers to Dive The Web Creations.

Depending on the context, DTWC may act either as a data controller or as a data processor. A controller determines why and how personal data is processed; a processor processes data on behalf of another controller.

For our own website, client administration, quotations, invoices, direct communications, and service management, DTWC acts as the data controller.

Where we host, maintain, manage, or technically support a client website or system that contains personal data belonging to that client, we may act as a data processor on behalf of that client.

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2. Scope of This Privacy Notice

This Privacy Notice applies when you:

  • visit our website;
  • contact us by email, form, chat, phone, social media, or other communication method;
  • request information, support, quotations, or proposals;
  • place an order or purchase services;
  • subscribe to newsletters or updates;
  • respond to surveys, forms, or feedback requests;
  • use hosting, domain, web design, development, maintenance, or consultancy services provided by DTWC.

This Privacy Notice does not replace the privacy notice of any client website hosted, developed, or maintained by DTWC. Clients remain responsible for their own website privacy notices, cookie notices, legal disclosures, and compliance obligations.

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3. Information We Collect

We may collect different categories of personal data depending on how you interact with us.

Contact and Identity Information

  • name;
  • business name or organization name;
  • job title or role;
  • email address;
  • phone number;
  • billing address;
  • country or region;
  • communication preferences.

Order, Project and Service Information

  • quotation requests;
  • project instructions;
  • service requirements;
  • domain names;
  • hosting details;
  • website access details provided by the client;
  • support requests;
  • technical information required to deliver services.

Payment and Administrative Information

  • invoice details;
  • payment status;
  • transaction references;
  • VAT or tax information where applicable;
  • accounting and business records.

Website and Technical Information

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • referring website;
  • date and time of visits;
  • cookie preferences;
  • basic server logs and security logs.

Communication Information

  • emails sent to us;
  • contact form messages;
  • chat messages;
  • support requests;
  • feedback, survey answers, or other information voluntarily provided.

You may visit parts of our website without actively providing personal information. However, basic technical data such as server logs, IP address, browser data, Google Analytics data where accepted, Crisp Chat data where used, and cookie preferences may still be processed for security, functionality, analytics, and support purposes.

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4. How We Collect Information

We collect personal data directly from you when you provide it to us, including when you complete a form, send an email, open a support request, request a quote, place an order, subscribe to a mailing list, or communicate with us.

We may also collect technical data automatically through our website, hosting systems, server logs, Google Analytics where accepted, Crisp Chat where used, cookie consent tools, security tools, and similar technologies.

In some cases, we may receive information from third-party service providers, domain registrars, hosting platforms, payment providers, accounting systems, or client systems where this is necessary to provide the requested services.

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5. Why We Use Your Information

We may use personal data for the following purposes:

  • to respond to enquiries and support requests;
  • to prepare quotations, proposals, invoices, and service documents;
  • to provide web design, development, hosting, domain, maintenance, consultancy, and technical services;
  • to process orders and manage client relationships;
  • to administer hosting, domains, websites, email settings, and related services;
  • to provide customer service and technical support;
  • to improve our website, services, communication, and client experience;
  • to operate Google Analytics where consent has been provided;
  • to operate Crisp Chat for direct contact, support, and client communication;
  • to send service-related messages, renewal reminders, invoices, updates, or administrative notices;
  • to send newsletters, updates, or marketing communications where permitted;
  • to protect the security and integrity of our website, systems, servers, and client services;
  • to comply with legal, tax, accounting, and regulatory obligations;
  • to enforce our terms, recover unpaid amounts, prevent fraud, and protect legal rights.

We do not sell personal data.

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7. Website, Hosting and Client Data

Where DTWC provides hosting, website maintenance, technical support, or development services, we may have technical access to client websites, databases, CMS systems, email settings, backups, files, forms, logs, and related digital systems.

Where such systems contain personal data belonging to the client’s customers, members, users, staff, subscribers, or visitors, the client is normally the data controller and DTWC may act as a processor.

In such cases, DTWC processes the data only as necessary to provide the agreed technical services, maintain service continuity, resolve support issues, protect security, or comply with lawful instructions.

Clients remain responsible for:

  • having a lawful basis for collecting personal data through their own website;
  • publishing their own privacy notice and cookie notice;
  • obtaining consent where required;
  • responding to data subject requests from their own users;
  • ensuring their website content, forms, tools, and business processes comply with applicable law.

Where required, a separate data processing agreement may be entered into between DTWC and the client.

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8. Cookies, Analytics and Chat Services

Our website uses a limited number of cookies and similar technologies. At this stage, these are used for Google Analytics and Crisp Chat.

Google Analytics

We use Google Analytics to understand how visitors use our website, which pages are visited, how users arrive on the site, and how the website can be improved.

Google Analytics may collect technical and usage information such as device information, browser information, approximate location, pages visited, visit duration, referral source, and interactions with the website. Google Analytics may use cookies or similar technologies for this purpose.

Where required by law, Google Analytics cookies are only activated after consent has been provided through the website’s cookie consent tool. You may withdraw or change your consent through the available cookie settings.

Crisp Chat

We use Crisp Chat to provide direct website chat, support, and communication with visitors and clients.

Crisp may use cookies or similar technologies that are necessary for the chat function to work correctly, including maintaining the chat session, remembering the conversation while browsing between pages, and allowing us to respond to messages.

If you use the chat function, we may process the information you voluntarily provide in the conversation, such as your name, email address, message content, company details, project information, support request, or other information you choose to share.

No Advertising Cookies

We do not currently use advertising cookies, remarketing cookies, social media tracking pixels, or behavioural advertising cookies on this website.

Managing Cookies

You can manage cookie preferences through the website’s cookie consent tool where available. You can also control or delete cookies through your browser settings. Blocking some cookies may affect the functionality of Google Analytics measurement or Crisp Chat support features.

More information may be provided in our separate Cookie Policy or cookie consent tool.

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9. Communications and Newsletters

If you subscribe to newsletters, updates, or marketing communications, we may use your email address and related preferences to send you relevant information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you unsubscribe from marketing communications, we may still send service-related messages, invoices, renewal notices, security notices, administrative updates, or contractual communications where necessary.

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10. Payments, Orders and Invoices

When you place an order, request services, or pay an invoice, we may process information necessary for order management, invoicing, payment tracking, accounting, and legal compliance.

Payment processing may be handled by third-party payment providers or banks. DTWC does not necessarily receive or store full payment card details.

Accounting and invoice records may be retained for the period required under applicable tax and accounting law.

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11. Third-Party Service Providers

We may use trusted third-party service providers to operate our website, conduct our business, provide services, process payments, manage hosting, register domains, send communications, maintain security, perform analytics, or deliver technical support.

These providers may include:

  • hosting providers;
  • domain registrars;
  • email service providers;
  • payment providers;
  • accounting tools;
  • Google Analytics;
  • Crisp Chat;
  • security tools;
  • backup services;
  • CMS, plugin, extension, and software vendors.

We only share personal data with such providers where necessary for the relevant service, business operation, legal obligation, or legitimate purpose.

We do not authorize third-party providers to use your personal data for their own unrelated purposes unless you have separately agreed to their terms or privacy policy.

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12. International Transfers

Some third-party services, software providers, hosting tools, analytics providers, payment providers, communication systems, or support tools may process data outside Belgium or the European Economic Area.

Where personal data is transferred internationally, we aim to rely on appropriate safeguards where required, such as adequacy decisions, contractual safeguards, standard contractual clauses, or other lawful transfer mechanisms.

The availability and location of third-party processing may depend on the providers used for the specific service.

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13. How Long We Keep Data

We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

Retention periods may depend on the type of data and the reason for processing:

  • Enquiries and contact messages: retained for as long as needed to respond and maintain reasonable business records.
  • Client records: retained for the duration of the client relationship and a reasonable period afterwards.
  • Invoices and accounting data: retained according to applicable tax and accounting requirements.
  • Hosting and technical logs: retained for operational, security, troubleshooting, and legal purposes for a limited period unless longer retention is required.
  • Google Analytics data: retained according to the settings applied in Google Analytics and used for website performance and usage analysis.
  • Crisp Chat messages: retained as long as reasonably necessary for support, service follow-up, client communication, dispute prevention, and business administration.
  • Newsletter subscriptions: retained until you unsubscribe or request deletion, unless retention is required to prove consent or compliance.
  • Project files and technical records: retained as reasonably necessary for support, service continuity, contractual evidence, or legal protection.

When data is no longer required, we will delete, anonymize, or securely archive it where appropriate.

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14. How We Protect Your Information

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include access control, password protection, software updates, server-side protections, backups, restricted administrative access, secure communication practices, and monitoring where appropriate.

No website, hosting system, email service, server, database, chat service, analytics system, or online service can be guaranteed fully secure. Clients and users are responsible for using secure passwords, protecting their own accounts, and notifying us promptly of suspected misuse or security incidents.

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15. When We Disclose Information

We do not sell personal data.

We may disclose personal data where necessary to:

  • provide requested services;
  • work with trusted third-party providers;
  • process payments and invoices;
  • register, renew, transfer, or manage domains;
  • manage hosting and technical infrastructure;
  • operate Google Analytics where accepted;
  • operate Crisp Chat where used;
  • comply with legal obligations;
  • respond to lawful requests from public authorities;
  • enforce our terms and protect our legal rights;
  • prevent fraud, abuse, security threats, or unlawful activity;
  • protect the rights, property, or safety of DTWC, clients, users, or others.

Non-personal, aggregated, or anonymized information may be used for analytics, reporting, service improvement, or business planning.

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16. Your GDPR Rights

Subject to applicable law and verification of your identity, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your data;
  • request restriction of processing;
  • object to certain processing activities;
  • request data portability where applicable;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with a supervisory authority.

If you wish to exercise your rights, contact us using the contact details in this Privacy Notice.

If you believe your data protection rights have been violated, you may also contact the Belgian Data Protection Authority.

The Belgian Data Protection Authority can be contacted through its official website: www.dataprotectionauthority.be.

Some rights may be limited where we are required to retain data for legal, accounting, contractual, security, dispute-resolution, or legitimate business reasons.

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17. Children and Minors

Our website and services are intended for business users, organizations, professionals, and general adult users.

We do not knowingly collect personal data from children for marketing or commercial profiling purposes.

If we become aware that personal data from a child has been provided without appropriate authority or legal basis, we will take reasonable steps to delete or restrict that data where required.

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19. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services, website, legal obligations, business operations, or data processing practices.

The updated version will be published on our website. Continued use of our website or services after publication means the updated Privacy Notice applies from that point forward.

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20. Contact and Data Requests

For privacy questions, data requests, corrections, deletion requests, objections, or other privacy-related matters, contact:

Dive The Web Creations
A subdivision of OceanRoamers – Henri Hemmerechts

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

You may also contact us through the available website contact channels or live chat where enabled.

We may need to verify your identity before responding to certain data protection requests.

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